Super Cricket Farms

Return Policy

This notice outlines the return policy for Super Cricket Farms, accessible via our website at SuperCricket.ca (“Super Cricket”). By accessing, browsing, or placing an order through SuperCricket.ca, you acknowledge that you have read, understood, and agree to be bound by the terms and conditions of this return policy, as well as any other applicable policies referenced on our website. This policy is designed to ensure transparency and maintain the highest standards of quality, safety, and biosecurity for our customers and our livestock.

At Super Cricket Farms, our core mission is to provide premium live feeder insects, such as crickets, mealworms, and other species, to meet the nutritional needs of exotic pets, reptiles, amphibians, and other animals. To achieve this, we operate state-of-the-art, fully biosecure facilities that adhere to rigorous protocols to safeguard the health and well-being of our livestock. These measures include restricted access to our farms, comprehensive sanitation procedures, regular health monitoring, and environmental controls to prevent the introduction of viruses, bacteria, pathogens, or pests. Our commitment to biosecurity ensures that every insect we produce is of the highest quality, free from contaminants, and optimized to support the health and vitality of your animals.

Due to the perishable nature of live feeder insects and our commitment to maintaining a sterile and controlled environment, Super Cricket Farms does not accept returns or exchanges on any products purchased through SuperCricket.ca. This no-return policy is a critical component of our biosecurity framework, as accepting returned products could introduce risks of cross-contamination from external environments, potentially compromising the health of our livestock and the quality of future shipments. By enforcing this policy, we protect the integrity of our operations and ensure that every customer receives feeder insects that meet our stringent standards for safety, nutrition, and reliability.

We recognize that a no-return policy may differ from standard practices in other industries, and we sincerely appreciate your understanding of the unique requirements of our business. Our focus on biosecurity is driven by our commitment to delivering a superior product that you can trust for the well-being of your animals. This policy applies to all orders placed through SuperCricket.ca, regardless of the product type or order size, and is effective immediately upon purchase.

If you have concerns about your order, such as issues with delivery, product condition upon arrival, or other inquiries, we encourage you to contact our dedicated customer support team promptly. You can reach us through the contact information provided on SuperCricket.ca. Our team is committed to addressing your questions and providing assistance to ensure your experience with Super Cricket Farms is positive and satisfactory, within the boundaries of our biosecurity protocols.

In addition to this return policy, your use of SuperCricket.ca is subject to our Terms of Service, Privacy Policy, and other applicable policies, which are available on our website. We reserve the right to update or modify this return policy at any time, with changes taking effect upon posting to SuperCricket.ca. We encourage you to review this policy periodically to stay informed of any updates.

Thank you for choosing Super Cricket Farms as your trusted provider of premium live feeder insects. We are honoured to support the health and happiness of your animals through our commitment to quality, biosecurity, and customer satisfaction.

If you have any further questions about this policy or our products, please do not hesitate to contact us via SuperCricket.ca.

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Super Cricket Farms

Toll-Free: 1+(855) 901-BUGS(2847)

Email: [email protected]